1. How long should I allow preparing for my move?
We recommend that you allow approximately 6 weeks.
2. How long should I allow preparing for my move?
We advise calling the removal company as early as possible into the process. It is usually recommended that you give the movers at least 4 to 6 weeks’ notice. This will allow us to cater for any special requirements you might have. It will also allow plenty of time to arrange your move and to ensure that everything you request can be delivered to your exact needs.
3. How long does a typical move take?
This will vary depending on the distance, weight, weather, road conditions and other factors. If you’re moving locally our moving estimator will provide you with a guaranteed flat rate.
4. How do you calculate moving costs?
This will depend on where your goods are to be shipped from and their destination. If you are moving locally, our prices will be based on an hourly rate, and long distance moves will be calculated on the distance, weight and volume. Mr. Moving will work with you to gain all of the information they need to give you a firmer idea of the costs when they give you a quote. Our quote will cover your full moving requirements, and any storage or packing services you might need.
5. Do I need a particular truck for my move?
We advise our customers to call us in advance so that we can help them choose the truck that would be most suitable for their move. Please call us in plenty of time and advise us of the size of your house; this will enable us to select the right sized vehicle for your move.
6. Will I need to empty dresser drawers etc. ahead of the move?
You won’t have to empty your dresser drawers, but we recommend that you remove anything fragile or breakable.
7. Should I empty out office items such as filing cabinets?
We recommend that you empty out the contents of filing cabinets into cartons to help ensure their safe transportation
8. Can you assist with disconnecting of my computer or stereo?
We have a member of our specialist team who can organize for your stereo and computer to be disconnected ahead of your move
9. Do I need to take measures to protect my carpet and hardwood floors?
Our specialist movers will use floor runners; these will protect your floors against any dirt or damage.
10. What about fixed items such as paintings wall hangings or curtain rails?
While we will provide special packaging to protect your valuable items, we won’t remove paintings etc. directly from the walls, and we ask our customers to remove any fixed items.
11. Who will be responsible for loading the boxes?
Our drivers will load all of the boxes provided they are considered safe for transportation.
12. When can I expect my mover to arrive?
On the day before your move, a member of our team will contact you to confirm the time slot along with any last-minute details. We also suggest that you don’t make any alternative arrangements for that day such as appointments as this might delay your move should the appointment etc. over run.
13. Do your drivers keep an inventory?
When it comes to time to load, our drivers will create a full inventory of all of the items in your house. The inventory will be used to keep track of all of your items on moving day. When the move is complete, you’ll be able to check off each item using a numbered list as it enters your home.
14. What will happen on delivery day?
When your driver arrives at your new location, they will give you any inventory check off list. As each item is delivered, you will be able to check it off. In the case of loss or damage, our driver will make a note of it on the inventory list. This will help you to make a claim should that be necessary.
15. Will I have to be there during the move?
We suggest that you are there during the collection and delivery part of your relocation. However, if you cannot be there yourself, it is recommended that you have somebody present that is familiar with the shipment so they can help give instructions to crew on moving day.
16. Do I need to be careful of hidden charges?
Mr. Moving prides itself on its transparency and we don’t have added charges or extra fees. The total price that you can expect to pay will be detailed in the quote given to you. In the event that we anticipate any additional costs, these will be discussed with you in full in advance.
17. What about valuable goods? How do you protect these during my move?
We highly recommend that you carry valuable or cherished items such as jewelry with you. For larger valuables or bulky items, please advise our movers that you want them to take extra care of these goods, or speak to us about our storage service ahead of your move.
18. Is insurance included in my quote?
Our quotes include Released Rate Liability, which offers basic compensation in the event of damage or loss. This gives you a limited coverage of 60 cents per pound per article, so if a desk weighing 200LBs was damaged or lost during the move, you would receive $120 in compensation.
19. I need to buy additional protection coverage?
Mr. Moving offers the option of extra coverage to its moving clients. For further information about this, speak to a member of our team, who will explain more about this to you and how it works. It is also a good idea to speak to your insurance provider as your current policy might also offer you some coverage.
20. Can you explain the main packing options available?
We offer several options. You can either carry out all of the packing yourself, you can ask us to pack some of your items, while you pack the others, or we offer a full service and we will pack all of your possessions. We personalize these services to your needs; please enquire so we can offer you a tailored service. If you require a full packing service, then talk to a member of our team who would be happy to go through all of the options with you and provide you with an In-home estimate.
21. Can you transport plants?
We are able to do this if you’re moving within Canadian borders, but please be aware that customs laws might mean it is not possible to transport them further. However, the move can be disruptive to the health of plants so we do not accept responsibility for any problems that might occur after the move.
22. Can you help me transport my pets?
It is not a service that we offer ourselves; our company policy won’t allow us to move pets
23. what if for some reason I can’t take delivery for my goods as scheduled?
If your items can’t be shipped direct to your new home, Mr. Moving will arrange for your goods to be kept safely in storage until a suitable time for their delivery.
24. How should I dispose of my cartons when the move is complete?
When you arrange your move with us, you will be assigned an experienced member of our team; you can find their contact details on your bill; they will be happy to arrange collection for you.
25. What about trash disposal?
We do not have the facilities to dispose of your trash for you, but we are happy to take any trash to the waste disposal; we charge an hourly rate for this service as well as the fees that will be incurred for the disposal of any of your items. We advise you to speak to a member of our team in advance about this service
26. Will the movers place the furniture in my preferred location in my new home?
Each item of furniture will be put in the appropriate room. This will ensure it is ready for your use and help make the move much easier.
27. How will you keep my furniture clean during the move?
For extra protection, we will wrap all of your furniture in quilted, clean moving pads. Upholstered items like sofas and chairs will be covered in wrapping plastic for their protection. If you require crating, these are available for an extra charge.
28. Will your team clean my home after the move?
When it comes to your house move, we will clear away any mess that might occur as a result. We can also provide a team of cleaners for an additional fee if you need a more comprehensive cleaning job completed.
29. Will you assist in dissembling and reassembling items of furniture?
Our expert packing crews are happy to disassemble any basic items when they pick up your goods. However, if you want our team to assemble items when they are delivered, this service can be arranged for a small additional fee.
30. Is there an upper weight limit?
We don’t have restrictions on weight; however, we do recommend that you seek advice in advance for bulky items if you’re not sure how best to package them ahead of your relocation/move.
31. Are there restricted items?
There are number of items that could be considered as dangerous goods and we are unable to transport these for you. Restricted items include gasoline and ammunition. For a full list of restricted items please contact Mr. Moving ahead of your relocation.
32. Is there a minimum charge requirement?
Yes. We have a minimum charge of three hours. After the three-hour period, you will be charged in 30 minute increments.
33. Can you explain the truck charge?
This covers the charges for travel and fuel. We do this to help offset the additional costs that occur when we are driving from your old location to your new one. This charge also covers the cost of fuel.
34. Can you tell me your preferred methods of payment?
We accept a variety of payments including MasterCard and Visa credit cards, cash or cheque. We can also accept a money order or bank draft; cash on delivery shipments will not be delivered until we have received a payment in full.
If your employer will be paying for the relocation, please speak to us early on into the process to help avoid any delays.
35. Is there an extra charge for stairs?
Stairs do incur an extra charge. The cost will depend on the weight, where the items are to be picked up from and their delivery location. If you have items that you wish to be transported upstairs, please contact us so we can provide you with a detailed, accurate quote
36. Can you explain why it is necessary to use up to 4 movers?
This enables us to do the job quickly and efficiently, and we adapt the number of movers according to each individual move. We recommend that an estimate of how many movers will be required is completed while the inventory is being prepared; this will help to avoid under or over staffing.
37. Do I need to be wary of any unexpected cost?
In the run-up to the moving process, we recommend that you give as much detail to our team as possible so we can be clear on your exact needs; by getting a detailed picture of your requirements, this can help avoid any unexpected costs that might occur. If you can think of any problem areas, such as difficult to move items that might be hard to relocate or bulky items that might incur extra costs, please contact us in plenty of time to discuss this. We find good communication is the best way of preventing any unexpected charges.
38. Is it appropriate to tip my moving team?
As with any service industry, the people on your moving team will appreciate it when you give a tip as a sign of a job well done. If you feel that our team have done an excellent job and delivered to the standards that we set out, then please feel welcome to tip them.
39. What about lunch/breaks for your movers?
It is essential that our movers have proper breaks during their working day. Each member of our team is given a 15-minute break for each three continuous hours that they work. Our drivers will also have a lunch break during the day; they usually bring refreshments with them for this purpose. However, our teams do welcome refreshments during the course of the day such as water or other soft drinks, as they are often working in hot temperatures.
